Know someone who could use a bit of extra support? Send us a quick referral and we’ll take care of the rest.
At True Heart Care Services, we believe that great support starts with listening and continues with thoughtful, personalised care that meets people where they are.
To empower individuals with disabilities and mental health challenges to achieve their fullest potential, live independently, and lead happy, meaningful lives.
A community where every person feels valued, supported, and empowered to thrive.
True Heart Care Services was created by two Registered Nurses with a shared passion for meaningful, person-centred support. With over nine years of experience across disability, mental health, and youth services, we’ve seen the difference that genuine care and clinical expertise can make in someone’s life.
Together, we set out to build something that felt personal, a service where people feel seen, heard, and respected. At True Heart Care Services, our story is shaped by the people we’ve worked with, the lessons we’ve learned, and the belief that great support starts with strong relationships, understanding, and heart.
We are health professionals with strong clinical backgrounds, ensuring safe, reliable, and skilled care.
We design every service around the participant’s goals, abilities, preferences, and needs.
We strive for excellence in everything we do, following best practices and the NDIS Code of Conduct.
We focus on not just physical support, but also mental, emotional, and social wellbeing.
We are passionate advocates for participants’ rights, choices, and independence.
We offer flexible scheduling, mobile services, and culturally sensitive care to meet the diverse needs of our community.
At True Heart Care Services, our future is guided by the same values we started with: genuine care, clinical insight, and a commitment to doing things properly. As we grow, we’re focused on building a strong, responsive team that reflects the diverse needs of our participants.
We’re expanding our services thoughtfully, making sure quality always comes before quantity. Our goal is to remain personal and approachable, no matter how big we get. We’re also continuing to strengthen our partnerships, refine our systems, and invest in training so our team stays confident, capable, and compassionate. The heart of our work will always be people, and that’s exactly where we’re heading.
At True Heart Care Services, our values are the heart of everything we do. They guide our decisions, inspire our actions, and shape the way we support our participants and their families.
We provide care with genuine empathy, kindness, and respect, always valuing the dignity of every individual.
We support each person to build confidence, independence, and the ability to make choices about their own lives.
We uphold the highest standards of honesty, transparency, and professionalism in everything we do.
We create a welcoming, supportive environment where everyone feels valued, respected, and connected to the community.
We are committed to delivering the highest quality of service, continuously improving through learning, innovation, and best practices.
We prioritise the health, wellbeing, and protection of every participant, family member, and staff member.
We work hand-in-hand with our clients, families, and communities to achieve positive, lasting outcomes.
Chipo is a Registered Psychiatric Nurse with a Master’s in Psychiatric Nursing and a wealth of experience working in Melbourne’s leading mental health facilities.
Her clinical background includes managing acute inpatient wards, conducting assessments, and delivering therapeutic interventions for individuals living with depression, anxiety, psychosis, and other mental health challenges.
Chipo is also skilled in de-escalation, medication administration, and building therapeutic relationships that are grounded in empathy and dignity.
Her work in disability care has deepened her passion for holistic, recovery-oriented support, and she brings calm, professionalism, and compassion to everything she does.
Noma brings over nine years of experience in disability, mental health, and youth services, with a strong clinical background and a heart for person-centred care.
She holds a Master’s Degree in Youth Mental Health and a Bachelor of Nursing, and has worked extensively with individuals living with complex needs and challenging behaviours.
Her approach is grounded in evidence-based practice and NDIS knowledge, and she has led multidisciplinary teams, developed tailored support plans, and mentored staff across community and clinical settings.
Noma’s focus is on empowering participants and creating support that feels practical, respectful, and genuinely helpful, never just a service, but a partnership built on trust.
Have questions or need support? Our team is ready for a friendly, no-pressure chat.
Know someone who could use a bit of extra support? Send us a quick referral and we’ll take care of the rest.