Contact True Heart Care Services
Get in touch
We would love to walk alongside you or your loved one on the journey to greater independence and happiness.
Service areas
Melbourne metropolitan & country Victoria
Ready to chat?
We want to hear from you!
Whether you’re new to the NDIS or looking for the right support to suit your needs, we’re here to help. At True Heart Care Services, we believe good support starts with a genuine conversation.
If you have questions, want to learn more about how we can support you, or simply need someone to talk it through with, we’d love to hear from you. Reach out anytime for a friendly chat. We’ll take the time to listen and help you figure out what feels right for you.
Contact True Heart Care Services today to learn more about our services or arrange a free consultation!
Care backed by experience and heart
We would love to support you
With over nine years of combined experience in disability, mental health, and youth services, our team offers support that is both clinically informed and genuinely personalised. We take the time to understand individual needs and build practical, respectful support around them.
Our directors are qualified Mental Health Nurses with backgrounds in hospital and community settings, ensuring a high standard of care across all services. If you value professionalism, reliability, and clear communication, contact True Heart Care Services to see how we can assist you.
Our NDIS support services
How we can help you
Your goals matter. Our role is to provide the right NDIS support at the right time, always led by your needs, your comfort, and your pace. From help at home, to support in the community, or navigating complex care, we’re here to make things easier and more personal.
Supported Independent
Living
Round-the-clock support in a safe, comfortable home that’s built around your independence.
Community
Nursing Care
Professional nursing care delivered with compassion, respect, and clinical expertise.
Daily Personal
Activities
Support with daily routines, helping you feel confident, comfortable, and in control.
High Intensity Daily Personal Activities
Specialist care for complex needs, delivered safely by experienced, qualified staff.
Household
Tasks
Reliable help with everyday tasks to keep your home running smoothly and comfortably.
Community
Participation
Stay connected with activities that reflect your interests, goals, and lifestyle.
Group & Centre-Based
Activities
Join in, make friends, and enjoy structured activities in a warm, inclusive space.
Travel & Transport
Assistance
Get where you need to go with safe, flexible and friendly transport support.
Frequently asked questions
Common things we get asked
How do I start services with True Heart Care Services?
Getting started with True Heart Care Services is a straightforward and supportive process. The first step is to reach out for a chat where we have the opportunity to get to know each other and understand what you’re looking for. We’ll take the time to learn about your goals, current support needs, and how you prefer things to be done.
From there, we’ll walk you through the next steps, including preparing a tailored support plan that suits your NDIS goals and funding. If you’re plan-managed, we’ll also communicate directly with your plan manager to make things as seamless as possible. For self-managed participants, we can provide service agreements and invoices in a way that keeps everything clear and easy to manage.
Are you a registered NDIS provider?
At the moment, True Heart Care Services is not a registered NDIS provider as we are in the middle of this process, but that doesn’t limit the quality or range of support we offer. We currently work with participants who are either self-managed or plan-managed, which means you’re still able to access our full range of supports if your plan falls under one of those categories.
Our team brings strong clinical expertise and years of experience across disability, mental health, and youth services, and we follow the same professional standards expected of registered providers. While we work towards full registration in the future, we remain focused on delivering safe, respectful, and individualised care. If you’re unsure whether you’re eligible to work with us, feel free to get in touch and we’ll be happy to talk you through it.
Can you help me with both core and capacity building supports?
Yes, we can. True Heart Care Services offers support across both core and capacity building categories, depending on your goals and what’s included in your plan. Core supports can include things like help with daily personal activities, household tasks, transport, and community participation. Capacity building supports are more about helping you build independence, confidence, and life skills, and we can help there too.
Whether you’re working towards getting out more in the community, learning new routines at home, or improving your confidence with day-to-day activities, we’ll tailor our support to suit. We work closely with each participant to make sure our services align with your plan and priorities, and we’re happy to chat through what your funding allows and how we can support you best.
Do you offer after-hours or weekend support?
Yes, we do. We understand that not all support fits neatly into standard business hours, and we offer flexible options to help meet your needs, including after-hours, evening, and weekend support. Whether you need help at home in the evenings, transport on weekends, or support to attend community events or appointments outside regular hours, we can usually accommodate it.
Our team will work with you to understand your routine and preferences so we can provide support at the times that suit you best. We know that flexibility matters when it comes to providing the right care, and we’re committed to working around your schedule wherever possible. If you have a particular time in mind, just let us know and we’ll do our best to make it happen.
What areas do you support?
True Heart Care Services is based in Melbourne, and we currently support participants across a range of suburbs and surrounding areas. We aim to be flexible and responsive, so if you’re unsure whether we can come to you, just reach out, we’re always happy to chat through options.
As we continue to grow, we’re gradually expanding our reach while making sure we maintain the high-quality, personalised support we’re known for. Our goal is to build long-term, local connections and offer reliable care to participants where they feel most comfortable; at home, in the community, or wherever support is needed most.
If you have specific questions about your location or availability, feel free to contact True Heart Care Services, and we’ll let you know how we can help.
How is your team different from other providers?
Our team is led by qualified Mental Health Nurses with advanced degrees and years of hands-on experience supporting people with disabilities and mental health needs. What sets us apart is the balance we bring; deep clinical knowledge, genuine empathy, and a flexible, down-to-earth approach.
We take the time to understand what you need, how you like things done, and what works best for you. We’ve worked in homes, hospitals, community settings, and with people of all ages and backgrounds. That experience means we’re confident, calm under pressure, and always focused on providing respectful, consistent support.
At True Heart Care Services, we build real relationships and that’s what makes all the difference.
What kinds of participants do you support?
We support NDIS participants with a wide range of needs, including people living with physical disabilities, mental health conditions, psychosocial disabilities, and complex or high-intensity support requirements. Our team has extensive experience working with individuals who may have co-occurring conditions or who require a tailored approach due to behaviour, mobility, or mental health challenges.
We take the time to listen and understand each person’s situation, and then build a support plan that fits comfortably into their life. Whether you need a few hours of help each week or more comprehensive daily care, we can adapt our services to suit your goals, preferences, and routines. Every participant is different and we’re here to support you in a way that feels right for you.